Lib Work Co., Ltd., which develops a detached house business featuring the Internet, announced on July 26, 2019 that it will open an unmanned model house “Robot-guided model house”.
The newly opened unmanned model house is a new service in which robots provide customer service at the model house. The humanoid robot “Pepper” welcomes and accepts customers, obtains visit questionnaires, etc., and the mobile robot “RoBoHoN” explains each room of the property.
Lib Work Co., Ltd. (Securities code: 1431, hereinafter referred to as the Company), which develops a detached house business featuring the Internet attracting customers, announced on July 26, 2019, an unmanned model house “Model House Guided by Robots” (Kikuchi, Kumamoto Prefecture). County) will open.
1. Background to service provision
The newly opened unmanned model house is a new service in which robots provide customer service at the model house. The humanoid robot “Pepper” welcomes and accepts customers, and performs tasks such as obtaining visit questionnaires. In addition, the mobile robot “RoBoHoN” will explain each room of the property. Customers can listen to the information about each room by hanging the “RoBoHoN” around their neck and going around the model house following the voice guidance of the “RoBoHoN”. In an unmanned model house, unlike a general model house, the sales staff does not guide you next to you, so you can tour the model house at your own pace.
Nowadays, customer purchasing behavior is changing dramatically, and there is a customer’s need to shop at their own pace when shopping at a real store. Since there are similar needs in the real estate and housing industry, we have developed it as a service to meet such needs.
In addition, in the case of a general model house with sales staff, there is also the advantage that a model house that could only be opened in a location where a certain number of customers can be expected can be opened in a model house blank area if it is an unmanned model house. I will. For model house tours, after applying for a tour on the web, you can go to the model house and use a smart key to unlock it, so you can tour at your free time.
This service can be expected to have effects such as improving new added value and convenience for customers, and improving labor productivity by reducing human costs.
2. Future development
In the future, we will open stores in various areas throughout Japan, including opening in vacant lots of model houses, where it is usually difficult to open model houses. We plan to open stores mainly in Kumamoto and Fukuoka prefectures in the fiscal year ending June 2020.
3. Impact on business performance
Although the impact on the earnings forecast for the fiscal year ending June 2020 is considered to be minor, it is expected to contribute to sales growth in the medium to long term. We will promptly notify you of any matters that should be disclosed in the future.
■ About Lib Work Co., Ltd.
Company name: Lib Work Co., Ltd. ( https://www.libwork.co.jp/ )
Representative: Riki Seguchi, President and CEO
Location: 178-1 Nabeta, Yamaga City, Kumamoto Prefecture
Established: August 1, 1997
Capital Fri: 343.5 million yen
Business: Design, construction, sales and real estate-related business of detached houses featuring the Internet attracting customers