Transcosmos inc. (Has participated in the “Guide AI Let’s Raise Together Project (Phase 2)” conducted by East Japan Railway Company, installed communication robots “Robophone” at Shinjuku Station and Ikebukuro Station, and from users We will respond to your inquiries.

Guidance robots and digital signage will be installed at stations and commercial facilities (station buildings, Ekinaka, etc.), centering on multiple terminal stations on the Yamate Line, to provide guidance on the station premises and around the station, as well as souvenir information.

“Based on last year’s efforts, we aim to build a more efficient and practical guidance AI system by reviewing the installation location, expanding cooperation with existing external information services, and assuming multilingualization.” thing

Below is a quote from the press release

Transcosmos Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President and COO: Masataka Okuda) is implemented by East Japan Railway Company (Headquarters: Shibuya-ku, Tokyo, President: Yuji Fukasawa, hereinafter, JR East) We will participate in the “Guide AI Let’s Raise Together Project (Phase 2)”. Communication robots “Robophone” will be installed at Shinjuku Station and Ikebukuro Station to respond to inquiries from users.

In the “Guide AI Let’s Raise Together Project (Phase 2)” conducted by the JR East Group, a demonstration experiment was conducted from December 7, 2018 to March 15, 2019 at 6 stations in the Greater Tokyo Area. Guidance AI We will take measures to deal with the issues obtained through the “Let’s Raise Together Project (Phase 1)” and make efforts toward practical use.

■ Outline of “Guide AI Let’s Raise Together Project (Phase 2)”
Guidance robots and digital signage will be installed at stations and commercial facilities (station buildings, Ekinaka, etc.) centering on multiple terminal stations on the Yamate Line to provide guidance on the station premises and around the station, as well as souvenir information. .. Based on last year’s efforts, we aim to build a more efficient and practical guidance AI system by reviewing the installation location, expanding cooperation with existing external information services, and assuming multilingualization.

Implementation period: August 5, 2019 (Monday) -November 10, 2019 (Sunday)
Basic operating hours: First train to last train (At some stations, the time may be shortened)
Implementation location: Tokyo Station , Hamamatsucho Station, Shinagawa Station, Shinjuku Station, Ikebukuro Station, Ueno Station, Yokohama Station (JR East)
Haneda Airport International Building Station (Tokyo Monorail) Total 8 stations, etc. 30 locations, 35 units
Transcosmos will participate in the “Guide AI Let’s Raise Together Project (Phase 2)” together with Oracle Corporation Japan, and will provide “Robotics Marketing for Robophone powered by Oracle Service Cloud”. Robophone guides the user to the solution based on the FAQ data input to the AI ​​engine. We provide users with a better experience through friendly and stress-free communication.

In Phase 1, it was available in two languages, Japanese and English, but in Phase 2, it is now possible to support in four languages ​​including Chinese and Korean, and the same AI engine is used for each station. FAQs can be sorted out, and even within the same station yard, FAQs are sorted out according to the installation location, and the version has been upgraded so that optimal guidance can be provided according to the location.

“Robotics marketing” provided by transcosmos is a service that enables you to accumulate and utilize offline customer service data obtained through robots and utilize it in response to other customer channels. In addition, we will comprehensively support the marketing activities of client companies by linking with various APIs, DMPs, transcosmos services, including data collection and prediction by artificial intelligence (AI).

[Reference] Robophone is
a “mobile communication robot” developed by Sharp Corporation. As a humanoid robot capable of bipedal walking, it has a small size (height of about 19.5 cm) and can be carried on the go.

  • Transcosmos is a registered trademark or trademark of Transcosmos Co., Ltd. in Japan and other countries.
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  • Other company names and product / service names mentioned are registered trademarks or trademarks of each company.

(About transcosmos inc.)

Since its founding in 1966, transcosmos has endeavored to strengthen the competitiveness of its client companies by fusing excellent “people” with the latest “technical capabilities” and providing higher value services. Currently, we are pursuing operational excellence and providing services that support the business processes of our client companies from both cost optimization and sales expansion at 173 bases in 31 countries around the world, mainly in Asia. In addition, as the EC market expands on a global scale, we provide a global EC one-stop service that delivers excellent products and services of our client companies to consumers in 48 countries around the world. Transcosmos aims to be a “Global Digital Transformation Partner” that responds to changes in the business environment and supports the transformation of client companies by utilizing digital technology. (URL: https://www.trans-cosmos.co.jp )

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